Privacy Policy

Who We Are

This Privacy Policy explains how personal data is handled on jeffbets.uk. The website and the Jeffbet Casino brand are operated by ProgressPlay Limited, Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta, which is licensed by the UK Gambling Commission under licence number 039335-R-319313-021 (account number 39335). ProgressPlay Limited is the controller of the personal data described below.

Data We Collect

When you open an account, we ask for your full name, date of birth, gender, address, e-mail address and phone number. Before a withdrawal is approved, we collect verification documents: photo ID (passport or driving licence), proof of address and proof of payment. When you deposit or withdraw, we process payment details and transaction records. We also keep a record of your gameplay, bonus activity, safer gambling settings and your messages to customer support.

Technical data, such as your IP address, device and browser type, is collected automatically, partly through cookies.

Why We Use It

We use personal data to create and manage your account, confirm that you are 18 or over, verify your identity, process payments, prevent fraud and money laundering, apply safer gambling measures such as limits, time-outs, self-exclusion and GAMSTOP checks, answer support requests and meet the conditions of our licence. With your consent, we may also send you promotional messages, which you can switch off at any time.

Cookies

Essential cookies keep the website secure and remember your session. Optional analytics and preference cookies are used only with your consent, which you can change in your browser settings or through the cookie banner.

How Long We Keep Data

We keep personal data for as long as your account is open and afterwards for the period required by anti-money laundering rules, licence conditions and other legal obligations. Data that is no longer needed is deleted or anonymised.

Your Rights

Under UK GDPR you have the right to access your data, correct it, ask for its deletion or restriction, object to certain processing, receive a copy in a portable format and withdraw consent to marketing. Some data must be kept for legal reasons even if you close your account. You may also lodge a complaint with a data protection supervisory authority.

Contact

For any privacy request, write to [email protected].